Sugarloaf Network Systems clients who’re impacted by the disruption to their web service in components of western Loudoun County could contact AT&T immediately for assist, an April 6 announcement states from Loudoun County Government.
AT&T will be contacted at 1-800-331-0500.
Supervisor Caleb Kershner, R-Catoctin, who represents the shoppers impacted, stated in a current publication that about 120 clients have been affected. The firm supplies excessive velocity web service to such Loudoun County communities as Lucketts and Lovettsville, in accordance with its Facebook profile.
Kershner wrote that clients had been contacted by the corporate on April 1 and knowledgeable that a few of their clients would now not obtain web service from the corporate.
He stated that the tip of service seems to have been brought on by technical points that the corporate hadn’t been in a position to repair over the previous couple of weeks. Those points could also be associated to AT&T’s current shutdown of its older 3G community.
“At this point, it’s not clear whether these technical issues can be fixed,” Kershner wrote in his publication.
“While the county has been trying to help Sugarloaf work with AT&T, the technology issue itself isn’t one that our staff can resolve for them,” he stated. “On top of that, Sugarloaf is not a franchisee, so the county doesn’t have the contractual or regulatory authority to require them to restore service.”
“Please know I’m looking into other potential solutions for those who’ve been affected by this outage,” Kershner stated.
Loudoun affords web entry at a number of public websites, together with Loudoun County Public Library branches, the announcement states. Wi-Fi scorching spots are additionally out there on the Lovettsville Community Center and the Loudoun Valley Community Center.
Loudoun County encourages all customers who’re impacted by the present situation to additionally go to the county’s web site at loudoun.gov/broadbandexpansion and use the All Points Broadband Lookup Tool to establish whether or not they may profit from present efforts to increase broadband within the county over the following two to a few years.